Studio Policies
Welcome to Huseyin Biceroglu Photography!
Each of our clients are very valuable to us and because we want to make each photography experience as wonderful and easy as possible and out of fairness to both our clients and ourselves, we enforce the following studio policies for all sessions.
Session Fee
The session fee includes the photographer's time and talent, phone consultation to help plan your session, basic retouching and processing and mailing of your photos. It does not include any finished portraits or products. Your session fee is non-refundable.
Cancellations
We require a 50% of your total purchase non-refundable retainer to book your session date and time. If you need to reschedule your session due to sickness, injury or a scheduling conflict, please contact us at least 72 hours prior to your session and the 50% retainer will move with the session. We understand that sometimes "life happens" and we get sick or other unexpected events pop up at the most inconvenient of times. No need to worry...just give us a call and we will gladly reschedule your session at our earliest available date. However, if you cancel your appointment within 48 hours of your appointment time, we reserve the right to assess the situation and you may lose your retainer. In the event of a no show/no call your will indefinitely lose your 50% retainer. Please understand, during our busiest season we may not be able to reschedule for a long period of time. You will have to wait until our next opening in our schedule.
Respectfully, we also reserve the right to reschedule a session due to illness, emergency, death in the family, inclement weather, and other unforeseen events beyond our control. We will be sure to inform you of any such occurrences as soon as possible and will be sure to reschedule your session in the earliest date available.
Session
Since we want to give each client our full attention as well as their full amount of time, we ask that you please be on time. Although we love our clients to be early, we recommend that you do not arrive more than 15 minutes prior to your appointment unless previously discussed with Huseyin and staff. If you are over 15 minutes late for your scheduled time, Huseyin Biceroglu Photography reserves the right to cancel your session, and keep your retainer. Keep in mind that weekend and evening sessions are in high demand and although we will go to great lengths to meet your scheduling needs, these sessions book well in advance.
Please bring only the subjects to be photographed to the session as well as a parent/guardian over 21 years old. This is especially important with kids, as we will need their full attention on us rather than looking at other members of the family. Of course, parents are always welcome!
Uncooperative Children
We understand that getting your photos taken by a stranger can sometimes be scary or uncomfortable to a child. Rest assured our staff we do our best to make your family feels comfortable and safe! However, please be aware that if you feel your child will be uncooperative or need extra time to adjust, please book extra time onto your session. We will not extend or add time to a photo session if a child is unruly in the middle of a session. We often back to back our clients and must move on to another appointment. If you feel that your child will need more time to adjust or get comfortable please book additional time so we can get your perfect shot!
Receiving Your Images
Huseyin Biceroglu Photography is not required to hold or keep your images for any amount of time. If you do not receive your photos via USPS it is your responsibility let us know within 30 days of taking the photos or we reserve the right to delete your photos and keep your retainer.
Huseyin Biceroglu Photography does not do proofs or online viewings for any sort of portraits including, but not limited to, senior photos, weddings, engagements, families, events, newborn, maternity, children & sports.
We will burn all images from your session onto a DVD and will mail them to you via USPS. We are not responsible for incorrect addresses, USPS lost mail, or damage to the disc while in USPS care. If there is something wrong with the disc or you do not receive your disc it is your responsibility let us know within 30 days of taking the photos or we reserve the right to delete your photos and keep your retainer.
We will happily resend you a new disc if USPS loses or damages your disc. If a disc is sent back due to incorrect address there will be a $50 reshipment fee.
Payments
All payments will done using a credit card via Square. 3% Credit Card Fee will be added to all sales.
Archiving Images
While we try our hardest to back up your images and keep them in a safe place the problem with digital is anything can happen. Cloud back up service may not work; cd's may not play and hard drives can go bad. We do our best to keep your images safe for the minimum amount of time, but we do not guarantee it, and assume no liability for lost digital files.
Copyright
The Copyright Act protects photographers by giving us, the artists, exclusive rights to reproduce your photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or downloading from our website or social media. It is illegal to copy or reproduce these photographs in any manner without our permission and violators of this Federal Law will be subject to its civil and criminal penalties. Please understand, the photographer wishes to maintain complete control over the print quality, finishes and presentation of the images and any reproduction outside of the studio may lower the quality of the image and scar our reputation for providing superior portraits.
Huseyin Biceroglu Photography LLC owns the copyright to all images. It is illegal to copy, scan, print or reproduce photographs or digital images created by Huseyin Biceroglu Photography LLC without a paid print release.
By Doing so, you are devaluing my work as an artist. Fines will start at $50,000 for copyright infringement.
Minors
All clients under 18 years old must be accompanied by a parent/guardian.
Personal camera/phone/video
We do NOT allow outside cameras/phones/videos to be brought into the studio or on location sessions at any time for any reason.
Pets
We love pets! Pets are allowed only if being photographed. Pets must be on a leash or in a carrier. Please let us know in advance if you plan to bring your pet.
Re-Shoots
My goal as a professional photographer is to make you excited and happy with your photos. There is no charge for re-shoots due to technical issues (equipment malfunction, computer malfunction, etc.). However, due to the creative nature of what we do, we cannot offer free re-shoots for any reason including dissatisfaction with clothing, facial expressions, hair, wind, makeup or other items beyond our control. In the event that you would like to schedule another session due to one of the above, we will offer a NEW session at half price and must be scheduled within 2 weeks of your regular session. All the photos from the original session will be deleted.
Privacy Policy
Huseyin Biceroglu Photography is committed to your privacy. Information collected from clients in person, over the phone, in emails or through our website is strictly confidential. We will not sell or exchange names or any other personally identifiable information about our clients with third parties, and work to ensure your personal information is secure at all times. We fully understand that some clients want to remain anonymous due to their job or personal life.
Credit Card Processing
We use Square for our credit card processing. Once the card goes through our machine and you sign the credit card receipt, you are fully responsible for paying that bill. We cannot control how the credit card company works, or their policies, or when they charge things. You may call them and talk to them about that if you wish. Huseyin Biceroglu Photography and Staff can only control what is being charged on this end.